以客户为中心，
致力于提供全面而周到的服务
Quick check of service scope
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Service timeliness
Half - year replacement service (within 6 months of purchase)
18 - month warranty service (within 18 months of purchase)
Lifetime paid maintenance service
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Service scope
Performance failures caused by non - human factors
Hardware damage under normal use
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Customer Information
The customer shall bear the shipping cost for sending the item, and Kinco shall bear the cost for returning it.
It is recommended to insure the transportation. No compensation will be provided for damage during transit.
Please back up the parameters before sending the product for repair as they may be lost after the repair.
Learn about the complete terms?Click to view "Kinco After - sales Service Rules"
Our repair process
维修注意事项
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1.
In order to ensure the timeliness of product maintenance, please make sure to fill in all the information for maintenance applications accurately. Any errors may affect the maintenance progress.
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2.
After filling out the maintenance application, please record the relevant product information and place it in the packing box. Then send it together with the goods to the Kinco Maintenance Center.
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3.
Please choose a courier or logistics service that can deliver to the Kinco Maintenance Center (cash on delivery is not accepted) to avoid affecting the maintenance progress.
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4.
After sending the item for repair, please keep track of the progress in a timely manner. If you have any questions, please contact the recipient at the Kinco Maintenance Center.
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5.
During the product repair process, the program or parameters may be cleared. Please back up the program or parameters before sending the product for repair to avoid unnecessary losses.
维修网点
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Changzhou Maintenance Department (Only for motor maintenance)
电话：0519-86027322
邮编：213022
传真：地址：1st - floor Warehouse, No. 128, Qinling Road, east of Qinling Road and north of Hexi Road, Xinbei District, Changzhou City, Jiangsu Province
收件人：After - sales Maintenance Department
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Shanghai Maintenance Department
电话：021-6879 8588
邮编：201203
传真：021-68797688
地址：Building 3, No. 26 Qiuyue Road, Zhangjiang High - tech Park, Pudong New Area, Shanghai
收件人：After-sales Repair Department
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Shenzhen Maintenance Department
电话：0755-86238666-8001/8052
邮编：518057
传真：0755-26616372
地址：After - sales Maintenance Department, 2nd Floor, No. 3, Area A, Tangtou Third Industrial Park, Shiyan Sub - district, Bao'an District, Shenzhen City, Guangdong Province
收件人：After-sales Repair Department
注：所有电机维修请寄到常州维修部，其他维修部不负责维修电机。因快递信息隐藏，辛苦寄快递时在箱子里写上纸条备注下故障现象、联系人、联系方式、回寄地址，以便我们及时与您联系。 如有变更，请到我公司网站www.kinco.cn得到维修处最新的联系方式。
After-Sales Warranty
Guarantee starts from after - sales service.
We've always firmly believed that high - quality products are inseparable from comprehensive after - sales services. Therefore, we provide a comprehensive and highly efficient after - sales guarantee system to ensure that you have no worries after your purchase.
